At Your Mortgage People, we guide customers through the mortgage process from start to finish.
We know that, just like each mortgage case, every customer is unique. We pride ourselves on our one-to-one personalised service that matches each customer to their best mortgage deal according to their own personal circumstances.
All our staff are trained to identify, and provide additional support for, customers experiencing financial difficulty or possible vulnerability and are on hand to provide any assistance required.
If you are concerned about your finances or ability to repay your mortgage, please speak to your advisor in the first instance who will be happy to help.
If however you would like additional support, or perhaps want to learn what options are available to those experience financial difficulties, you may find the organisations below useful.
|Citizens Advice – a network of independent charities offering free and confidential advice on a range of issues including financial, legal and consumer problems. They are totally impartial and help millions of people every year.
Adviceline (England): 0800 144 8848 | Advicelink (Wales): 0800 702 2020 | Debt helpline: 0800 240 4420 | Debt LiveChat | General LiveChat
|MoneyHelper – a free service provided by the Money and Pensions Service, sponsored by the government. MoneyHelper brings together the Money Advice Service, The Pensions Advisory Service and Pension Wise and offers free advice on subjects such as benefits, family & care.
Money guidance (England): 0800 138 7777 | Money guidance (Wales): 0800 138 0555 | WhatsApp | LiveChat
|StepChange – a charity who offer ‘the UK’s most comprehensive debt advice service’. Their advice is free and they help hundreds of thousands of people every year with finance and debt problems.
Debt advice: 0800 138 1111 | LiveChat
|Be Gamble Aware – The National Gambling Support Network, is a group of organisations across Great Britain who provide free, confidential and personalised support for anyone who’s experiencing problems from gambling, as well as those affected by someone else’s gambling.
Freephone Advice: 0808 8020 133 | LiveChat
|Marie Curie – provide expert hospice care, support over the phone, and we push for a better end of life for all by campaigning and sharing research to change the system.
Support Lines: 0800 090 2309 | General Queries: 0800 716 146 | LiveChat
|Macmillan Cancer Support – are here to help everyone with cancer live life as fully as they can. Whether they need help paying bills, advice on benefits or treatment, or just want to chat they can help.
Phone Advice: 0808 808 00 00 | Chat Online
Finance isn’t the only type of support we can provide:
We can provide documentation in a format to suit you.
Again we can adjust our communications to help.
Just let your advisor know and we’ll adapt to suit you.